I just dont get it

<p>I just joined aramex global shopping and have order 2 items. 1 from the UK and 1 from Korea. Both were ordered over 1 week ago and both are becoming a hassle. </p> <p>The UK one took about 3 days after I had a receipt of the item being delivered until it was actually linked to my profile - I actually had to call the UK to get it linked. My guess is there is some sort of backlog?? They did receive and then sent to SA. I have received 2 emails telling me to log in and pay my customs payment - and although I can see a customs invoice there is actually no 'Pay Now' button like they say there should be. So I think the package is just stuck somewhere (at least in SA) waiting for me to pay money which I want to pay but simply can't do it. I just dont understand the service. The usual bad service stuff obviously also applies ie I emailed aramex yesterday to ask them what to do and of course no one bothered to get back to me!</p> <p>The Korea package is not even linked to my profile yet. I decided not to call this time and just wait and see what happens. I guess you need to call to get the package linked?? I do have the receipt that the parcel was delivered 7 days ago and still nothing. The external tracking detalis are : Ship Carrier : CJ Korea Express Corporation, Tracking Number : ********** 87582.</p> <p>Anyway, I guess Im hoping someone from aramex will actually read this and help me out. In theory this is a great service but it seems like in practice its a real hassle?</p> <p> </p>