I had the displeasure of TRYING to contact Aramex

I recently ordered an item with Amazon, and Aramex was the courier. I can say with cer*****y that this is the single worst experience I've ever had with any company. My package was delayed in customs, and this is where the nightmare started.

I contacted their call center in Johannesburg to try and find out how long the process will take to resolve, if there is anything I could do to assist the process ect. Instead what I got was a lengthy wait to get to a first consultant. I was informed that their systems was down and that she could not assist me at the time. She told me to call back in 10 min, which I did. I waited about 15 min on hold before getting answered by the same person. She then informed me that should could not really help me with the problem I was having because that is not in her department. She then gave me a number to a different department and an email address.

The problem is that I called 8 to 10 times to try and get through to the new department with at least 20min waits for each call. I never got an answer. So I tried the email she provided me with. The email address did no longer exist.

Aramex please try and make your customer experience a more positive one.