SY
Sayed Y
1 reviews | Active since Mar 2015
20 Mar 2015, 13:13
I can not seem to get my shipment
I have been trying since Monday 16/03/2015 to get my package cleared with customs via aramex all i get is call center operators putting me through their Linbro park branch then their airport branch and no one can tell me why my package can not be released there is absolutely no communication between these offices and they are always passing the buck.<br> i have not received a single call from anyone nor an email and all that i am told is call this number and call that<br> number <br> i would like answers and concrete answers at that to.
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Aramex South Africa's replyOfficial
20 Mar 2015, 15:25Hello Yusuf687,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per your discussion with our Contact Centre Manager, Tefo we are attending to this matter and resolving the outstanding issues for you as we speak. I can assure you this is most certainly not the normal service you can expect from our world class company.
We take great pride in our service and would like to assure you of our continued support and commitment to you going forward.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per your discussion with our Contact Centre Manager, Tefo we are attending to this matter and resolving the outstanding issues for you as we speak. I can assure you this is most certainly not the normal service you can expect from our world class company.
We take great pride in our service and would like to assure you of our continued support and commitment to you going forward.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply20 Mar 2015, 15:25
Official
Hello Yusuf687,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per your discussion with our Contact Centre Manager, Tefo we are attending to this matter and resolving the outstanding issues for you as we speak. I can assure you this is most certainly not the normal service you can expect from our world class company.
We take great pride in our service and would like to assure you of our continued support and commitment to you going forward.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per your discussion with our Contact Centre Manager, Tefo we are attending to this matter and resolving the outstanding issues for you as we speak. I can assure you this is most certainly not the normal service you can expect from our world class company.
We take great pride in our service and would like to assure you of our continued support and commitment to you going forward.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***