HORRIBLE SERVICES AT ARAMEX

We sent a courier to Vryheid in November 2018 and the parcel was delivered to the incorrect recipient.The intended recipient still hasn't received the parcel. Aramex showed us the waybill with the signature of the recipient and it someone we do not know. We requested Aramex to send the driver back to collect the parcel from whoever they delivered it to and we are still waiting. When I called to get an update,.I was informed that someone is investigating and they will call me...and this was more than 2 months ago...still no call received.

There is absolutely no communication even after escalating they don't call, no response on e-mail, when you call them you get transferred to many different people.. This has affected our business as the parcel was the client's equipment and we have literally run out of excuses to the client as to why the equipment hasn't been installed...Horrible service..