Horrible Service once again

Again You people never satisfy customers, just last year December I encountered the same problem, nothing new has changed yet this method of delivery (Aramex) is by far the worst. Horrible horrible. Worse the customer service will apologize and absolutely nothing will be done. Complained Thursday, was called and told they would deliver Friday. The whole day I literally waited, no communication whatsoever. Can Aramex change its pricing cause you certainly don't deliver R100 courier service, it's -R0.5 . If my parcel is damaged and Zara does pay for it, be rest assured I will come after this horrible company