1 reviews | Active since May 2016
HORRIBLE SERVICE! DROP-BOX
I sent out a parcel to a client yesterday via a dropbox in Durban. I am based in Sandton, but happened to be in Durban and shipping a parcel destined for Durban. I filled in everything correctly, this morning when I check, the parcel is out for delivery in JOHANNESBURG when even their own site says the destination is Durban. I call the Durban centre and they tell me that they 'probably thought the addresses were entered incorrectly'. How can you 'think' on behalf of a client? I am absolutely disappointed in your service. It is absolutely appalling. I need this parcel delivered to my client TODAY! Waybill number: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused here.
As per our communications with you, we had made the mistake of sending the parcel to the wrong delivery branch. We are in the process of correcting this mistake and the shipment will be delivered to your customer in Durban today.
We do take great pride in our service and where we have made a mistake we will always go out of our way to correct it.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused here.
As per our communications with you, we had made the mistake of sending the parcel to the wrong delivery branch. We are in the process of correcting this mistake and the shipment will be delivered to your customer in Durban today.
We do take great pride in our service and where we have made a mistake we will always go out of our way to correct it.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA