Horrible horrible service! I want my money back!

I am working in Nigeria & needed some things. We normally use DHL because of their amazing service but we were advised to use Aramex as they would post vitamins. It cost R2200. The package was sent 06/08/2015. We started tracking the package online. It reached Joburg on 08/08/2015. There it was stuck.... for days. My wife contacted Cust Serv and a lady (Lulu), told her that the package was cleared at Customs in Nigeria but that she would get the back-office team to contact my wife with feedback. A week later, my wife had to phone to find out what was happening. Again Lulu promised to get it sorted out. Nothing happened. My wife phoned back the next day and dealt with Rafica & Nazli. These ladies found out that my package had been stuck in Joburg for 3 weeks. No one phoned us or let us know that 2 items needed a form for clearance. My wife then organised that the 2 items be destroyed & to send the package on to Nigeria. This was Thur (20th). Well, we just checked online (22nd). The package was returned to CT on the 20th. Their message online says its as per my wife's instruction. WHAT? Really?! The email clearly said MAKURDI (Nigeria)! This is unacceptable & I want my stuff & money!