Horrible Client Service, No One know Anything Mindset !!!

I ordered an item on Friday the 19th June 2020 and then followed up with the company on 23rd June 2020 , which I was informed on the 24th June 2020 that ARAMEX the delivery company that was used to ship my item had been affected with the COVID-19 outbreak. Yes I understood this would delay the delivery and accepted it . Fast forward to 2nd July got a notification stating the item will be delivered, i then track the item on ARAMEX website at 12:00pm to see the status to see the driver state he/she attempted delivery. Spend 3 hours on the phone trying to get hold of ARAMEX , eventually do, I am then advised that the driver stated that the intercom was not working, odd my complex does not have a intercom, I inform the lady that I gave special instructions to contacted when the driver is at the gate, my details and instruction is confirmed by the lady to be on the waybill. I get a call at 16:34 by a "manager" from ARAMEX called Ryan I believe stating that he will ensure the item is delivered by 10:00am the next day (today the 3rd of July 2020). Guess what no delivery and I am now following up with both companies two get my item.