Horrible
<p>Im mad! You guys dropped my parcel worth R520 and the content was damaged. The best you can offer for compensation is a flyer back woth R99??</p> <p>May I please get someone to look into this</p> <p>Airway bill number: ********** 5631</p> <p> </p> <p> </p>
Good morning Mr Kunene
Thank you for bringing your complaint to our attention.
We would like to investigate the circumstances surrounding the complaint, however the waybill number entered is blacked out by Hello Peter and not visible to us.
Kindly advise waybill number at the earliest convenience.
A Customer Care Supervisor will be in contact with you soonest.
Kind regards
Aramex SA
Good morning Mr Kunene
Thank you for bringing your complaint to our attention.
We would like to investigate the circumstances surrounding the complaint, however the waybill number entered is blacked out by Hello Peter and not visible to us.
Kindly advise waybill number at the earliest convenience.
A Customer Care Supervisor will be in contact with you soonest.
Kind regards
Aramex SA
Dear mananathebigm-kunene,
Thank you for taking the time to share your comments with us. We apologise for any inconvenience you may have suffered.
We have investigated the situation related to the damage of your shipment and would formally like to provide you with the following response.
When signing the waybill and dropping the package into the Aramex Drop Box you have accepted the legal and binding terms and conditions that clearly state that Insurance is not offered on this service. Should additional insurance be required it is advisable to contact your nearest Aramex Office for assistance on moving the shipment on an alternative service.
Furthermore by signing the terms and conditions you are also agreeing that the shipment contents have been sufficiently and thoroughly packaged to avoid damages or breakages. During the lifecycle of a package it is handled by various hands and carriers and while we handle all shipments with care the onus is on the customer to ensure it is securely packaged.
We thank you for your time and trust you will find the above in order in terms of the legality of the terms and conditions Aramex South Africa.
Kind Regards,
Aramex SA
Dear mananathebigm-kunene,
Thank you for taking the time to share your comments with us. We apologise for any inconvenience you may have suffered.
We have investigated the situation related to the damage of your shipment and would formally like to provide you with the following response.
When signing the waybill and dropping the package into the Aramex Drop Box you have accepted the legal and binding terms and conditions that clearly state that Insurance is not offered on this service. Should additional insurance be required it is advisable to contact your nearest Aramex Office for assistance on moving the shipment on an alternative service.
Furthermore by signing the terms and conditions you are also agreeing that the shipment contents have been sufficiently and thoroughly packaged to avoid damages or breakages. During the lifecycle of a package it is handled by various hands and carriers and while we handle all shipments with care the onus is on the customer to ensure it is securely packaged.
We thank you for your time and trust you will find the above in order in terms of the legality of the terms and conditions Aramex South Africa.
Kind Regards,
Aramex SA