********** service

My parcel (I am the sender) was supposed to be delivered last Friday. Today is Tuesday and my parcel is still not out for delivery. When I called yesterday, Aramex said that the parcel was not delivered last Friday because THEY accidentally sent it out with the wrong driver! They then told me that it would get delivered on the next business day. Come today, I track my parcel and I see that it is still not out for delivered and I call aramex to find out what the problem is and I'm not given any reason. They just tell me that it will be delivered TOMORROW. Which is what they told me last time I called them.

My parcel is delayed twice for petty reasons or no reason at all!

I then ask them to at least call the receiver and let them know what is going on because they haven't even called once to explain these stupid delays. The person tells me that "There is nothing wrong with the parcel and we will only call the person if something wrong with the parcel".

Excuse me?! There IS something wrong with the parcel because it was supposed to be delivered last week! What's the point of paying R100 if this is the service that I'm going to get??

I'm so disappointed. THE LEAST that they could do is call and explain to the client. This is not a 1 day delay. I did not give them the wrong address. It is all their fault and they're refusing to at least call?