Holding times for call centre

<p>I had an international parcel sent to South Africa. Aramex phoned me and said that I need to provide more information for customs.</p> <p> </p> <p>Since that phone call I have tried to call Aramex's call centre many times over a few days. Each and every time I waited on hold for 20 minutes with no-one answering the call.</p> <p> </p> <p>Then I got an email back saying that I had to pay 3x the item's amount in customs fees. I rep**** ********** ********** ********** ********** (who were all cc'd in) and asked for the original customs invoice as I don't see how the amount can be so high - it's been 3 days and still no reply.</p> <p> </p> <p>I am not even going to try phone again because it's clear they don't answer their phones.</p> <p> </p> <p>Their service is shocking!!!</p>