Hi I bought shoes on planet54 online business I was told my parcel will be delivered by Aramex from the 02 of December till today nothing I call them on weekend I was told they will deliver today

Hi I bought shoes on planet54 online business I was told my parcel will be delivered by Aramex from the 02 of December till today nothing I call them on weekend I was told they will deliver today. When I ask the on massager on facebook I was asked didn't I meet up with the driver at the mall how because no sms or call to confirm deliver am leaving the province on the 16 without my son's shoes😠😭😭😭😭😭