Helpful Driver - Going over and above

I had a delivery which was delivered to the incorrect address (Richards Bay), later kept in touch with the driver, I got his number from when he called me. We kept in contact via sms and telephone for me to keep track of the package. He was very helpful with guiding me to the right direction as he had already dispatched my package to come to the correct address (Durban). The Aramex help desk was not so helpful and were confused about the status and location of my package, it is the driver himself who kind enough to assist with actually tracking and completing my delivery.