"Held in customs"

Aramax is the worst!! I was informed that i would have recieved my parcel in 2-6 working days. i placed my order on 13 Jan 18 today is 25 Jan and i am still waiting. For the past 5 days have been getting the same story from the call center consultants- that my parcel is held in customs and it takes 2-3 working days for clearance- the " 3 working days" is overdue now and still nothing. Aramax needs to realise that it takes time and airtime to keep (following up) pushing them to do their job. They really need to do better.