hH
healerhayley H

1 reviews | Active since Mar 2017

03 Mar 2017, 12:43

Gross inefficiency and mis representation to public

<p>Aramex was great the first few times we used them. Since then over December period they took over 5 days to deliver a parcel that should have been delivered within 72 hours. We will be escalating this to control bodies. </p> <p>Strongly advise anyone using this service. I should have checked HEllo Peter first as it appears we are far from alone in this. </p> <p> </p> <p>After logging a 3rd call today I was contacted by an Amanda who assured me she would call me back in the next few minutes to advise on expected time of delivery. That was 11:14 it is now an hour later and still no call. </p>

0
Replies (1)
Aramex South Africa
Aramex South Africa's reply06 Mar 2017, 09:10
Official

Dear Hayley

Thank you for bringing this matter to our attention.

We apologize that you had a bad experience with us in this regard. We appreciate the feedback and will investigate the matter and ensure that corrective action is done in order to prevents such from taking place in the future.

We will ensure that this matter is investigated and feedback provide to you.

Kind Regards,

Customer Care Johannesburg - Aramex SA