IF
Ian F

1 reviews | Active since Sept 2011

06 Aug 2015, 15:01

Great Service

I requested a quotation via the Aramex web site. It did take quite a long time to get the quotation, however when I phoned Aramex to ask a question, the agent that answered was pleasant and was able to transfer the call to Mr Das without any issues. He was well spoken and very helpful as well as being able to locate the quotation using my first name (no complicated reference numbers). He talked me through everything I need to have in order to ship a parcel internationally.<br> <br> After emailing my acceptance and proof of payment much later in the day, my phone rang within 30 minutes to confirm pickup.<br> <br> This is in stark contrast to DHL who always bungles my shipments.<br> <br> I have brought in may parcels from overseas with Aramex and I've never had any isues. Your drivers are great and even remembered my work address a month later and came straight there to deliver a parcel to me rather than try my house first.

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Replies (1)
Aramex South Africa
Aramex South Africa's reply06 Aug 2015, 15:17
Official
Hello ianf,

Thank you for taking the time to share your positive experience with us.

We take great pride in delivering a world class service and receiving such positive feedback reassures us that we are indeed on the right track.

Joseph Das will be defiantly be commended for the excellent service that they have rendered to you.

Please do not hesitate to contact us should you require assistance.

Kind Regards
Tshegofatso Dubula