Goods not received

Our company pays Aramex a good sum money to deliver our ESSENTIAL goods during lockdown. I was suppose the get a parcel on Friday 17 April already. Im still waiting. In the meant you i ordered more stock and now need delivery on 2 parcels. Tuesday a guy phoned me saying i should have received my parcel on friday and he cant say why i have not received it, so i will get my parcel after lockdown!!!! What? We are paying for an ESSENTIAL SERVICE TO DELIVER ESSENTIAL GOODS! I can no wait till after lockdown. You struggle to get thru on the landline so you have to send an email and that also takes a day or 3 to get an update. Everyday the online tracking says its out for delivery but i never get any delivery YET it shows on our company site that Aramex reported goods delivered?????? So now where is my parcel? Never have i ever had a courier with such bad service. Delivery should be 1-3 working days. Im waiting 6 working days already.