1 reviews | Active since Oct 2016
going for 9 days with no delivery? you may keep it. - bag no: *** , tracking no: ***
<p>The aramex agent from mafikeng has my parcel with her for the second week now. I called the head office daily and they told me she would deliver on that particular day and the whole week went by, calling daily, receiving promises but nothing. The lady from Rustenburg was very helpful in trying to convince the agents from Mafikeng to deliver but the lady from Mafikeng kept promising to deliver, she made excuses to the rustenburg branch that she tried to call me, but she never even tried, day after day she had my parcel with her around my area, and my client is gone and parcel is useless now, whats the use of trusting the speedness of a courier, second week still no delivery. I have no idea what she is doing with my parcel. I am not going to waste any more airtime on this company as i have lost so much already. the Aramex Mafikeng agents my keep it as i dont need it anymore.</p> <p>- bag no: ********** , tracking no: ********** 7731,</p>
Dear Rud0lph,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, we are in contact with our delivery partners for your area and will be ensuring that the parcel is delivered asap. This is most certainly not the normal service and the parcel should have reached you sooner. We will be giving you feedback on what caused the delay and put measures in place to prevent this in future.
We will also continue to be in touch with you until delivery is completed.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
Dear Rud0lph,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, we are in contact with our delivery partners for your area and will be ensuring that the parcel is delivered asap. This is most certainly not the normal service and the parcel should have reached you sooner. We will be giving you feedback on what caused the delay and put measures in place to prevent this in future.
We will also continue to be in touch with you until delivery is completed.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
