1 reviews | Active since Dec 2016
Global Shopper Nightmare
<p>This was written after numerous emails to various Aramex staff. This is a last resort as I am tired of struggling with incompetency. I recently used Aramex's Global Shopper service and boy what a nightmare it is. Im used to importing stuff with DHL. Normally a package takes four days from the USA to my doorstep. With Aramex it's, well, 14 days and counting. I'm sure the SA postal service is better than this. Im bringing in four packages from the USA and Hong Kong and they are at customs and no one seems to want to help me. I'm a registered importer so there should be absolutely no delays at all and if there are delays, i wouldnt know about it because Aramex is incapable of providing it's customers with any support</p>
Dear Mr. Botes
Thank you for bringing the matter to our attention.
Your query has been escalated to our Global Shopper Team and a member will be in contact with you shortly.
In order for us to investigate the details pertaining to each shipment, we require reference or waybill numbers please. Kindly keep these handy for when you are contacted.
Although not within our control, we do apologize for the inconvenience the customs delays have caused. During the December peak period Customs stopped all shipments irrespective of value or commodity, as they have done previously. This undoubtedly caused a major backlog of shipments to inspect and release.
Aramex facilitates the customs process on behalf of the customer, however we have no control over the length of time a shipment may be held by Customs and/or the date of release. We will however do our level best to resolved the matter soonest.
Kind regards,
Customer Care Johannesburg - Aramex SA
Dear Mr. Botes
Thank you for bringing the matter to our attention.
Your query has been escalated to our Global Shopper Team and a member will be in contact with you shortly.
In order for us to investigate the details pertaining to each shipment, we require reference or waybill numbers please. Kindly keep these handy for when you are contacted.
Although not within our control, we do apologize for the inconvenience the customs delays have caused. During the December peak period Customs stopped all shipments irrespective of value or commodity, as they have done previously. This undoubtedly caused a major backlog of shipments to inspect and release.
Aramex facilitates the customs process on behalf of the customer, however we have no control over the length of time a shipment may be held by Customs and/or the date of release. We will however do our level best to resolved the matter soonest.
Kind regards,
Customer Care Johannesburg - Aramex SA