Frustrating 15-Day Delivery Delay with Aramex

I am extremely disappointed with the service I received from Aramex South Africa. My parcel was received by them on 19 September 2024, but it took 15 days to move it from Midrand to Polokwane for delivery in the Tzaneen area.

After no delivery, I called the Polokwane office on 07 October 2024 to inquire about the delay. I was surprised when the lady who answered the phone told me she couldn’t see the tracking information on their system, despite the fact that I could easily see it online. The parcel has been sitting in their Polokwane office since 03 October, which is now 5 days.

She then took my contact details and requested a colleague to assist. However, instead of investigating the issue first, he called me and made me wait on hold for 5 minutes while he tried to locate the parcel.

This lack of communication, inefficiency, and unprofessional handling of my parcel has caused a significant delay in my delivery, and I am deeply dissatisfied with Aramex’s service.