From unhappy to rage to begging, 6 months plus waiting for a delivery.

Anyone.....anyone please, please, please....I am at wits end with this!!!!!! I called again Friday and spoke to another lady as Chad was on leave once again, she was going to escalate this (once again) and send an email to me in this regard, I never got any e-mail, not sure if this was escalated? This is after Chad called me about two weeks back and undertook to have it removed from the state warehouse and get in underway to me. I am sure this shipment has now taken more than half a year to deliver, I don't even see it on my profile anymore, how is this possible, how can you simply remove shipments as if they never existed? This E-mail was sent today to Customer support, Chad, Shamain, Kelly, Zanele, Khangwelo and Chumeka, let's see if something eventually gets going....