From bad to worst

I have send a parcel on the 26 September 2019 over night delivery to a address in Cape Town, where it is not delivered to date. When I phoned Aramex head office last week as I could not get through to the cape Town office, on the 3 October 2019 to confirm the status of my parcel (DBP***) they said it was in a holding facility as the address is incorrect. I asked if the parcel can be returned to the return address as there is no other address for the supplier (Matt Arend Timepieces) available. The lady confirmed that the parcel will be delivered to the return address by Friday 4 October 2019, yet to date 15 October 2019 I still have not received my parcel (DBP***).