*****

***** was committed on my delivery invoice.

I have a parcel that is sitting with Aramex (customs department) for the past 2 weeks and No invoice was sent to me to pay for delivery. When i eventually call them and very irate with their service a lady by the name of Sakhile Simelane answered and apologized for the delay and promised to get invoice department to email me the invoice, on our conversation i asked her how much i need to pay and she advised she cant disclose that as she don't know herself how much it will be however on her email to invoice department she advised the Accountant by the name of Khangwelo to add R500 penalty fee and CC me on the mail. Being working with delivery companies everyday i don't recall a fee of R750 as an invoice from Joburg to Durban. I then call the department again to find out why am i paying an invoice of R750 and the guy by the name of Darren told me it cant be as my invoice should be +- R300, i then asked him to take my reference number and check how much i need to pay before we estimate anything. He did exactly that and again my reference number showed that i need to pay around R300 . When i ask to speak to the manager under customers department Darren quickly told Sakhile Simelane his colleague, the one who added R500 on my invoice and invoice was changed to R245 and when i finally got hold of the manager who told me her name is Lerato she just said it was a mistake. Sakhile Simelane couldn't deal with an unhappy customer/client and she got back to me by committing ***** and add R500 on my invoice.