Formal Complaint Regarding Poor Aramex Service

Dear Aramex Customer Service,

I am writing to express my dissatisfaction with the poor service I recently experienced from one of your delivery drivers. The driver, responsible for delivering my item, consistently gave me missed calls early in the morning and then updated the system to indicate that I was unavailable. This occurred repeatedly over a few days.

When he called on the second day, I attempted to return his call multiple times without success. Eventually, when I managed to speak with him, he was extremely rude and displayed an unprofessional attitude. To add to the frustration, he refused to provide his name when asked.

I am requesting that Aramex take appropriate disciplinary action regarding this driver's conduct. His mobile number is ***.

I trust you will address this matter promptly and ensure that such incidents do not occur in the future.