Formal Complaint: Overnight Delivery Delayed for Four Days – Unacceptable Service

⭐ 1/5 - I’d give ZERO stars if Google allowed it.

Aramex is, without question, one of the worst delivery companies I have ever had the misfortune of dealing with.

I paid for an OVERNIGHT package. Somehow, “overnight” has now turned into FOUR DAYS that is assuming they even manage to deliver it tomorrow.

They claim they attempted delivery. I WAS HOME. My phone never rang. Nobody contacted me.

I then went onto their system myself and rescheduled the delivery for yesterday. Guess what? STILL NO DELIVERY.

Today I have made FIVE PHONE CALLS trying to get someone to sort out what should have been an incredibly simple delivery. After all of that, a call centre agent has now apparently booked it for TOMORROW.

So let me understand this: an overnight courier service takes four days, multiple phone calls, a failed delivery claim, a failed rescheduling request, and endless frustration just to MAYBE get a parcel delivered?

Absolutely disgraceful.

And to make the experience even worse, their chatbot is practically useless and doesn’t work properly either.

The entire service feels completely broken, from the delivery process, to communication, to customer support, to the online systems.

Aramex, this is an absolute joke. You have wasted my time, failed to provide the service promised, and created an enormous amount of frustration over something that should have been straightforward.

I will NEVER voluntarily use Aramex again.

Horrible service. Horrible communication. Horrible customer experience.

GET YOUR ACT TOGETHER.