Formal Complaint and Claim for Lost Shipment – Tracking Number ***

I am writing to lodge a formal complaint regarding my shipment, tracking number ***, which appears to have been lost/****** while in Aramex's custody.

According to the information provided to me, there is no record of my parcel having been received at your depot. Over the past three days, your manager and staff have been unable to locate the parcel, which contains medication, medical devices, and perishable food items. On several occasions, I was assured that I would receive a follow-up call; however, no one has contacted me.

Given the nature of the contents and the lack of progress in resolving this matter, I wish to submit a formal claim for the full monetary value of the shipment. I would be grateful if you could confirm receipt of this complaint, advise me of the claim's procedure, and inform me of any supporting documentation you require.

I look forward to your prompt response. Dr Valentine