TB
Tim B
1 reviews | Active since Jul 2014
03 Mar 2020, 17:25
FANTASTIC SERVICE
Thank you for the inefficiency of your staff. You lose our parcel. Your staff lie to us about it. After many calls and e-mails to your staff and in particular a Mr Madoda Nkosinathi Mthembu I still only have promises. It is now approximately 3 months of calling and mailing.
Who do I talk to next. No one wants to resolve this matter.
Helpful (0)
Replies (2)0
Replies (2)TB
Tim B's updateReviewer Update
04 Mar 2020, 13:15Still no reply or contact. REALLY!!!!!!!!
RE: DBP*** - UPDATE ON CLAIM
Good Day Tim,
Good Day Tim,
Please take note that I am awaiting a final signature of approval, and hopefully I will obtain the second signature of approval by tomorrow.
Once the second approval is received, I will then submit the claim to our finance department.
I will keep you posted tomorrow and let you know how far the process is.
Kind regards,
Madoda Nkosinathi Mthembu
Contact Center Team Leader
Aramex South Africa
27 February 2020 15:49
27 February 2020 15:49
TB
Tim B's update04 Mar 2020, 13:15
Reviewer Update
Still no reply or contact. REALLY!!!!!!!!
RE: DBP*** - UPDATE ON CLAIM
Good Day Tim,
Good Day Tim,
Please take note that I am awaiting a final signature of approval, and hopefully I will obtain the second signature of approval by tomorrow.
Once the second approval is received, I will then submit the claim to our finance department.
I will keep you posted tomorrow and let you know how far the process is.
Kind regards,
Madoda Nkosinathi Mthembu
Contact Center Team Leader
Aramex South Africa
27 February 2020 15:49
27 February 2020 15:49
TB
Tim B's updateReviewer Update
04 Mar 2020, 15:44Finally communication again
Good Day Tim,
Good Day Tim,
I am following up with your matter and I can promise you that it will be finalized.
As it stands, your claim documents are still sitting with our Executive Manager and I am awaiting his signature.
I will be following up again with him this afternoon just after 15H00 and hopefully I will get the final signing off.
I do apologize for the delay and I will do everything in my power to have the matter finalized.
Kind regards,
Madoda Nkosinathi Mthembu
Contact Center Team Leader
Aramex South Africa
TB
Tim B's update04 Mar 2020, 15:44
Reviewer Update
Finally communication again
Good Day Tim,
Good Day Tim,
I am following up with your matter and I can promise you that it will be finalized.
As it stands, your claim documents are still sitting with our Executive Manager and I am awaiting his signature.
I will be following up again with him this afternoon just after 15H00 and hopefully I will get the final signing off.
I do apologize for the delay and I will do everything in my power to have the matter finalized.
Kind regards,
Madoda Nkosinathi Mthembu
Contact Center Team Leader
Aramex South Africa