TV
Thav V
1 reviews | Active since May 2013
14 Apr 2016, 12:07
False update
Thank you Aramex for the feedback. So according to your website and according to Amazon, you have delivered my package to me on 4 April? This is false. I have no package in my possession. Please rectify this as I need to claim a refund from Amazon but can't do so as you claim to have delivered. Not honest business if you ask me. Deliver or cancel the order. Simple don't falsely update your system to reflect inaccurate information as this is causing thousands of rands in loss to me!!!!
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Aramex South Africa's replyOfficial
14 Apr 2016, 12:57Hello Thav,
As per our telephonic conversation , please accept on apology for the incorrect status captured on your waybill number ***.
This matter has been taken up with the departmental head to ensure the necessary training occurs with the respective staff member.
This will ensure the correct information is visible and ensuring that our customers receives the correct status updates.
Thank you for providing me with the opportunity to resolve the matter.
Yours in Service,
T****ha Pillay
As per our telephonic conversation , please accept on apology for the incorrect status captured on your waybill number ***.
This matter has been taken up with the departmental head to ensure the necessary training occurs with the respective staff member.
This will ensure the correct information is visible and ensuring that our customers receives the correct status updates.
Thank you for providing me with the opportunity to resolve the matter.
Yours in Service,
T****ha Pillay
Aramex South Africa's reply14 Apr 2016, 12:57
Official
Hello Thav,
As per our telephonic conversation , please accept on apology for the incorrect status captured on your waybill number ***.
This matter has been taken up with the departmental head to ensure the necessary training occurs with the respective staff member.
This will ensure the correct information is visible and ensuring that our customers receives the correct status updates.
Thank you for providing me with the opportunity to resolve the matter.
Yours in Service,
T****ha Pillay
As per our telephonic conversation , please accept on apology for the incorrect status captured on your waybill number ***.
This matter has been taken up with the departmental head to ensure the necessary training occurs with the respective staff member.
This will ensure the correct information is visible and ensuring that our customers receives the correct status updates.
Thank you for providing me with the opportunity to resolve the matter.
Yours in Service,
T****ha Pillay