false advertising and BAD Service

This would NOT be the first time we facing a loss due to the late delivery of Aramex. <br> Please explain why a parcel I've send on the 19th of June see waybill nr *** has not been received in ***amas? This is ridiculous and unacceptable. What does your terms and conditions say about outline areas? its exactly 7 days now. The last time I read your T&C it stated up to 72 hours!!!! What upsets me is this is not the first time cause we had many losses due to late delivery before. We still struggling with a loss of over R4000 for a parcel that was late delivered to Steynsburg and over R2000 for a parcel that was late delivered to De Aar a few months ago. Your customer service department cant give us any answers when we inquire about our parcels. I can see on your system my parcels was delivered to Isando warehouse. the lady came back with 1 of our inquiries she will phone back about the other 3. WELL WE STILL WAITING!!!! Please do not let Ronel Venter phone me back, cause she's useless. I need urgent delivery on the above mentioned waybill as well as the following waybill nr's: ***, *** and ***. I will not except false advertising and will take this matter fur