Failed to deliver AGAIN

Week later and no proactive feedback as promised. Aramex just can not deliver any service. I want my full refund for my purchase and delivery, for the lady from whom I bought states its out of her hands and YOU ARAMEX are negligent and I will not suffer any further loss or inconvenience caused by Aramex. I will take this further with legal action and ALL COST will be for aramex account. Not even your Ceo, or senior management has any decency to reply to ANY complaint. You are *********** and unpleasant and unprofessional. Thanks for wasting my time and messing up my Christmas present and spirit. You just plain suck !! Your apology is not accepted and counts and stands for nothing!