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zgrey. zgrey.

1 reviews | Active since Dec 2014

26 Sept 2016, 10:02

Fail to deliver for a whole week? #***

<p>Dear Aramex</p> <p> </p> <p>In my life I haven’t received such terrible service from a courier company. There were strict instructions on this shipment to call before delivery. I followed up on Friday the 23rd , because I haven’t heard anything from Aramex after delivery should have taken place on the 21st of September. Someone just decided not to even try deliver on Friday, not sure how you choose which parcels to prioritise and which not. Absolutely shocking! I had to follow up again this morning, the 26th and now you don’t even know where my parcel is? I will advise everyone I know not to make use of Aramex ever!!! Thank you for disappointing someone on their birthday, job well done!</p> <p> </p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply26 Sept 2016, 12:29
Official

Dear Mr Grey

Thank you for bringing your complaint to our attention.

We are in the process of investigating and in communication with our Pretoria Branch.

It appears that they attempted delivery twice (21st & 22nd September) with no one home to recieve the shipment.

Our Pretoria Branch will be in contact with you shortly.

Kind regards

Johannesburg Customer Care