Extremely Poor Service - Aramex

I ordered a laptop via Hi Fi Corp who uses Aramex South Africa for their deliveries.On 21 August 2024,I received confirmation from Aramex that my order would be delivered the following day, 22 August 2024. I made arrangements for someone to be home to receive the parcel. At approximately 13:00 on 22 August, I called Aramex's contact centre to confirm that the delivery would take place as scheduled, and I was assured that it would.

However, when I followed up at around 17:30 on the same day, I was informed by a call centre agent that the delivery had not occurred because the driver had finished their shift at 16:00. The agent's response was indifferent and unhelpful, suggesting that I contact Hi Fi Corp to address the issue.

I subsequently contacted Hi Fi Corp, but they were unable to provide a satisfactory explanation or solution to the matter. This experience has been extremely frustrating, and the lack of effective customer service from Aramex has only compounded the issue.