Extremely Poor Service and Lack of Accountability – Aramex Parcel Delayed Since November

I am extremely frustrated with the service I have received from Aramex South Africa.

My parcel was handed over to Aramex towards the end of November, and as of 18 December, it has still not been delivered. I have contacted Aramex numerous times and on every occasion I was told that my parcel would be delivered. These promises have repeatedly been broken.

I also contacted Aramex via WhatsApp, where I spoke to a lady who informed me that she cannot see my parcel and then stated that Aramex does not deliver to the area where I live. This is completely contradictory to what I have been told for weeks. When I explained that I have already been waiting for more than two weeks, I was told there is nothing she can do. When I questioned this and pointed out that she works for Aramex, she responded by asking “Are you sure?” and then abruptly ended the conversation.

This level of service is unacceptable, unprofessional, and shows a complete lack of accountability.

I need my parcel delivered immediately or a clear explanation of where it is and why I have been misled repeatedly. Aramex has had my parcel for weeks with no resolution, no accurate communication, and no urgency shown.

I am requesting urgent intervention, proper tracking visibility, and immediate delivery of my parcel.