Extremely Poor Delivery Experience – Aramex

I’m writing to express my deep dissatisfaction with the delivery service provided by Aramex for a recent order placed with HiFiCorp.

I received an SMS from Aramex indicating that my parcel would be delivered on 3 July 2025. However, at 18:30, I was only then notified that delivery would be rescheduled to the next day — with no valid explanation given.

On 4 July, I again received an SMS saying my parcel was “Out for Delivery” early in the morning, yet no delivery was made, and I received no call or communication from any Aramex representative. I had to follow up myself multiple times, and still no clear reason was given for the continued delay.

As of now, it appears I won’t receive my parcel until next week, despite it being in Durban since 2 July. This is absolutely unacceptable.

This lack of transparency, poor communication, and repeated failure to deliver on time is frustrating and unprofessional. I am rating this service 0 stars and strongly urge HiFiCorp to reconsider using Aramex as a courier partner, as it reflects poorly on their customer experience as well.