Extremely poor customer service:Avoid them

I have been using Aramex Global Shopper for many years . Service has deteriorated rapidly the past year . You load invoices online on your Aramex Global Shopper profile and have auto payment on your unlimited credit card on your profile . Continuously they re request invoices and do not use auto payment facility . This slows down all your shipments at Aramex RSA and not at customs ,because they fail to submit invoices and make payments to customs ,that is already available to them online Aramex in the USA has also slowed down compared to the UK and Germany . Bulelekwa is not answering your questions and just close customer service support,without solving the problem . She needs proper training