Extremely Poor and pathetic service

Extremely poor business, Placed a package and three days later they dont have it on the system and no one can tell me where it is. when i phoned the call centre they told me they will phone me bak in and hour. nothing then they say after i had to make another call they tried calling me, funny my phone is next to me. then i phoned again and they told me the enire Johannesburg branch is in a meeting then i asked to speak to one of their managers at the call centre and then i was told after holding a loooong time that the manager at this branch and head office and all the other brances are in a meeting. then when i lost my cool they put the phone down in my ear. still no way to track the packages, two now just lost missing. unacceptable and unbelievable.