Extremely disappointing service

Aramex Johannesburg has got to be the worst hub. Since the 19th June I have been receiving messages that my package is out for delivery. I communicated with an agent telephonically as well as liaised with 2 agents on Whatsapp who all confirmed that my package would definitely be delivered today, even if it is after hours, this did not happen. This is very disappointing as I reiterated the importance of receiving the package today.