Extremely disappointing service.

My package has now been stuck with Aramex for over 10 days with absolutely no movement. Every time I call, the delay is blamed on “customs” or on the customer, yet Aramex never follows up proactively or provides a real update. I was told a team leader would call me back, and that Kimberly Nglovu would contact me — but no one ever did.

Getting concrete information has been impossible, and I’m left with only vague explanations and broken promises of call-backs. This level of communication and accountability is simply unacceptable for a logistics company claiming to offer reliable delivery services.