Expensive, Expensive, yep Expensive!!!

Do yourself a favor and make alternative arrangements. This is by far the most expensive courier experience of my life. I bought some wallpaper from Germany and used Aramex Global Shopper to deliver. The original purchase went through smoothly from Amazon Germany with no issues, spent about R900 on 4 rolls of wallpaper (yay, that’s cheap - awesome). When my shipment got the warehouse in Germany I get a message that they require the original invoice (no problem I upload the invoice). Same day I get a message that I must pay charges (no problem I understand there are charges). I log into the portal to make the payment, to my shock and utter disgust the price was so high I almost fell off my chair (twice as much as the shipment itself, R1800 - it’s wallpaper for crying out loud!!!). Fine, I really wanted the wallpaper so I turn a blind eye and make the payment. Fast forward a couple of days later I get an alert to say my shipment has arrived and they want my details, ok fine I give them my ID and phone number (I’m excited that my wallpaper has arrived - fancy wall here I come). A few hours letter I’m hit with another charge of import duties of almost the same amount as the wallpaper, just under R700. So now I’ve paid almost 3x the amount I would’ve spent had I just bought the wallpapers locally.

Aramex needs to look at a way of consolidating all fees instead of surprising people like this. And if you want to offer a competitive service also look at better rates. Right now I’ve got other things I want to purchase overseas and best believe I will not be using your services any further. Thanks, bye and always wear a mask