EXEPTIONALY BAD SERVICE

My parcel was given to the Aramex Couriers on Monday 4 January 2016 for next day delivery in Pretoria, at a cost of R100.00. On 8 January I spoke to Contenta about the parcel that I did not receive. She promised that she will arrange for the parcel to be delivered on 9 January. No delivery was made. On 11 January I again spoke to Contenta and she promised to get back to me, which she never did. On 12 January I spoke to Jan, the supervisor and he promised to sort out the problem and that he would revert back to me. Today 13 January at 12h11, I still did not receive any feedback. I had to phone Aramex again. I was again promised that Pretoria branch will contact me for delivery of the parcel by the end of today. I suppose I will have to wait and see.....