Excellent customer service

<p> </p> <p>I have ordered a parcel from Joburg and the seller sent me the tracking number yesterday afternoon but when I went to the Postnet website to check the tracking number I noticed that instead of sending the parcel to Middelburg as requested the waybill stated that it will be shipped to Groblersdal. I phoned the Aramex call centre and spoke to one of the female consultants who treated me very well and asked me if I want to change it to Middelburg or keep it as Groblersdal. I asked her witch route will be faster as I actually live on a farm between the two towns and it doesn’t really matter where I have to go and pick it up when she told me that she will contact the external courier company to find out and she will call me back.</p> <p>Now all of us know that when a call centre says they will call you back there is no way it will happen or they will call days after the parcel was due.</p> <p> </p> <p>Well not this call centre I barely got off of the phone when my cell phone started ringing and it was the consultant from Aramex informing me that Groblersdal will be the fastest route and that she will phone me on Monday to confirm delivery at the Postnet.</p> <p> </p> <p>Regards</p> <p> </p> <p>Leonardus van Vreden</p> <p> </p>