Exceedingly Poor Service!

I know Aramex South Africa does not respond to complaints on hellopeter, however I would like to make the public at large, aware of the exceedingly poor courier service I have received lately.

My parcel (ordered online) was on delivery for 30 Oct 2018, but as Aramex did not read the postcode or suburb properly, tried to deliver to the wrong address!

Since then, I have followed up on a daily basis with Aramex trying to track my parcel. I have been promised delivery the following day for the past 4-5 days. I have gone so far as to re-organise my whole schedule to accommodate the "promised" deliveries, but nothing has materialised!

The call centre agents I have spoken to have promised to escalate my query several times and get someone to call me back and the call centre agent I spoke to today promised to call me back personally and failed to do so.

Yesterday, I was promised delivery today by 12:00 latest! It is now 13:00. Again, another failed promise!

Aramex have succeeded in being the WORST courier company I have ever encountered. Its almost a week and still no parcel! Empty promises, lies and the customer has to follow up every time.!

I am extremely disappointed, Aramex! I will make sure I NEVER EVER elect to use your services myself, and I will inform the supplier I used of the exceedingly poor service I have received from Aramex.