AM
Azraa M

1 reviews | Active since Dec 2010

02 Sept 2016, 07:52

Empty promises and bad service from Aramex Global

<p>Once again Aramex Global doesn't deliver. Everyday I hear a new story. It is leaving tonight. It's loaded on the manifest. Blah blah all lies. For three days I have been waiting for my package to leave the US. They don't reply to emails. They don't return phone calls either. Rather use postbox courier. </p>

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Replies (3)
Aramex South Africa
Aramex South Africa's reply02 Sept 2016, 11:35
Official

Dear AzraaM,

Thank you for taking the time to share your comments with us. We apologsie for the inconvenience caused.

As per our communicartion with you, we are addressing the matter with our New York office and will have an update for you later today. We will ensure that a resolution is found for this shipment as well as future shipments. Thank you for your patience in this regard.

If you need any further assistance please contact us again

Kind Regards,
Aramex SA

AM
Azraa M's update04 Sept 2016, 00:01
Reviewer Update

Still didn't receive an update. They can reply to hello Peter with lies and feedback but can't reply to damn emails or actually follow up with my package.

Aramex South Africa
Aramex South Africa's reply05 Sept 2016, 08:09
Official

Dear AzraaM,

Thank you for your comments.

As per our written communication with you the matter relating to the delay in moving the shipment has been escalated to the relevant parties. We will continue to be in touch with you while we monitor the situation.

Kind Regards,
Aramex SA