VR
Victor R
1 reviews | Active since Apr 2015
14 Apr 2015, 18:34
Empty parcel received
I received an empty parcel on Friday morning after an overnight service from JHB. When I pointed this out to the driver he radio'ed it in an told me that they will get back to me.<br> <br> Have not hear anything back, website customer service form not working, phone just rings.....<br> <br> Hope to get some feedback soon<br> <br> Regards
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Replies (1)
Aramex South Africa's replyOfficial
15 Apr 2015, 10:23Hello vroestorff,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience and frustration in this regard. As per my discussions with you, we are currently investigating the circumstances around this situation and we will give you detailed feedback momentarily.
We take this matter very serious and can assure you of our commitment to resolving this in a speedy manner.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience and frustration in this regard. As per my discussions with you, we are currently investigating the circumstances around this situation and we will give you detailed feedback momentarily.
We take this matter very serious and can assure you of our commitment to resolving this in a speedy manner.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply15 Apr 2015, 10:23
Official
Hello vroestorff,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience and frustration in this regard. As per my discussions with you, we are currently investigating the circumstances around this situation and we will give you detailed feedback momentarily.
We take this matter very serious and can assure you of our commitment to resolving this in a speedy manner.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience and frustration in this regard. As per my discussions with you, we are currently investigating the circumstances around this situation and we will give you detailed feedback momentarily.
We take this matter very serious and can assure you of our commitment to resolving this in a speedy manner.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***