ZK
Zininzi K

1 reviews | Active since Sept 2016

22 Sept 2016, 11:03

****ed as hell

<p>I am so disappointed and angry as i write this.</p> <p>On Monday i had sent my mom a parcel via this courier company (Aramex) , of which it states deliveries are made within 24 hrs anywhere in South Africa (Outlying arears may require up to 72hrs for delivery) today is thursday so i decide to call the jhb branch to follow up and was advised delivery will be done today or tomorrow as the parcel was delivered at the East London branch on tuesday. I than contacted the East London branch and spoke to Meagan who advised me delivery will be done next week tuesday as the driver only goes to Mthatha once a week(TUESDAYS)excuse me ??when was this communicated with me as i would have never used Aramex.False advertising and such bad service , i would like my parcel delivered today latest tomorow before 1, or i would like the parcel returned and a refund of my money.So angry right now please help.</p> <p>Such inconvenience i mean my Mom is leaving tomorrow for crying out load.</p>

0
Replies (2)
Aramex South Africa
Aramex South Africa's reply22 Sept 2016, 11:48
Official

Dear Zininzi,

Thank you for bringing this to our attention.

A Customer Care Executive will be in contact with you shortly to get more details and attempt to resolve soonest.

Kind regards

Johannesburg Customer Care

ZK
Zininzi K's update22 Sept 2016, 15:50
Reviewer Update

Hi

Thank you, still waiting.

Kind Regards

Zininzi