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I sent out a parcel on the 11/09/24 from Cape Town to Johannesburg, I kept on tacking the parcel via the WhatsApp channel and the people who assisted me were very rude. I was connected to Edith on the 12/09/24 at 12:07 and she responded at 12:14 to tell me my parcel will be delivered in 2-3 working days. I then saw an update again after our chat and I went back to confirm the delivered date I was connected to Julia at 12:26 who responded at 12;32 to tell me the parcel will be delivered on Monday. This morning I saw the parcel was out on delivery, so I contacted you guys via whatsapp to change the telephone number because my mom was not home and she could not receive calls. I was connected to Tshepo at 09:48 and I requested for the number to be changed and he confirmed that the number was update. We get an email at 10:47 to say the parcel was delivered, however when I confirmed with my son(receiver) he did not receive the parcel. I sent a whatsapp at 11:03 and was connected to Edith at 11:06 who only responded 11;13 and then proceeded to lie and say the driver confirmed with my mom that he must leave the parcel with whoever that is written on the POD. I then called your call centre and spoke to Simone Pillay who could not help aswell, I then ask to speak to her manager and she told me her manager was in a meeting, which is a lie. The team leader's name is Kirusha Nair who refused to take my call. I WANT MY PARCEL NOW.