DROP BOX INEFFICIENT SERVICE - ARAMEX COURIER

I use the Drop box service, which supposed to be overnight courier- very disappointed! The parcel does not get collected at 15.00 or later, it is collected the next day… after numerous enquires! As of recently one has to create a digital (waybill) request on your phone. An sms is sent to your number - there is a link whereby you can check whether your parcel was collected or chat with the “Bot” this is all very well…it’s only when you get through to an online consultant the irritation starts! I was on that platform for an hour still no satisfactory answers! All they say is they are checking their system is not picking up my entry YET IT IS DIGITAL AND THEIR SMS STATED THAT I DROP THE PARCEL INTO THE BOX! Also their collectors should know or be notified of the package to be collected at whatever sight since their system is “digital”. I genuinely find this company employees MAKE EXCUSES! as this was not the first time this has happened. The charge (R100) is reasonable but be prepared to wait 2-3 days for the parcel to be delivered!