Drop Box Collection Lost

Hi,<br> On the ***5 a parcel was dropped in the drop box at Pick n pay Somerset west.Tracking record was created at *** 4:13pm at Stellenbosch.Parcel was received in Stellenbosch@***:20pm.Parcel in Transit to Cape town operations facility@08:04pm.Parcel received at Cape Town facility on ***5 @10:42pm<br> This is the last tracking on this parcel.The parcel has never reached it's destination.<br> I have made calls to Ct and stellenbosch.They did floor searches at Ct and Stellenbosch and even Nationwide searches for the parcel and it can not be found.<br> I had to make several telephone calls.I spoke to Mandy,Joseph and Armien at the Cape town Branch.<br> Mandy eventually told me that the drop box is not ensured.She promised on several occasions to sent mean email with the terms and conditions.Which I have till today not received.<br> I have been informed that a Ronel will contact me and explain ....I am still waiting.<br> The bottom line question is the drop box is not ensured yes,but the parcel got lost in there possession an premises.<br> I had stock which I had to replace to one of my clients.<br> Aramex has cost me a replacement order of R1020 plus telephone calls <br> Please he