Driver did not try deliver WhatsApp advisor ignores my concerns

Your driver did not deliver my parcel today, they had my address and did not even attempt to deliver it. The code he needed was even sent on email and WhatsApp since 12. Your WhatsApp advisor did not address any of my concerns or issues and was only able to type the words the driving isn’t coming. Ignoring everything else I said. I even said I’m not home tomorrow and they still said he is delivering tomorrow. I’m pretty sure they didn’t even read my messages. ChatGPT gives better responses than they do. The driver had my address but did not come to my address to attempt to deliver my item. At 3:20, HOURS after me sending the access code I get a response that my number is wrong but that doesn’t change anything. They could have still come to my address, they did not even try.