Don't use Aramex Global Shopper even on a Flex Account

If I could review zero stars I would have. The Aramex Global Shopper mobile app does not work. No packages show up and no payments can be made. The website has the same issue. I have a Flex account that has no benefit. Deliveries will come through at your pickup address and will automatically get pushed through to customs with no options to package multiple items together. You will get an email from multiple people saying that your parcel has arrived at your source and please make payment with the App or website. You respond to the same message multiple times that you cannot see anything on the App or the website. Nothing happens. Then if you lucky you might get hold of someone that can assist that can process your packages. Great. Now the process repeats itself when the packages reach customs at your destination. Multiple emails to make payment again to say use the app or website which doesn't work. Customs and delivery charges for each individual package through a third party payment system Peach is calculated. Now you pay the same customs and delivery charges on multiple packages. Again no benefit from a Flex account. Deliveries happen randomly and if you lucky to be at home you get your parcel with no sms communication and timings nothing. If you have a return anything from source back to Amazon you will be charged almost 20 dollars and they will return all items in a package even you specify to just to return the one item. This process takes months on end before you can actually receive your parcel. I am done with Aramex Global Shopper even though I have an active Flex account with months remaining but I will use any other alternative. Goodbye.